Return and Refund Policy

At Wonm, we aim to ensure complete satisfaction. This Return and Refund Policy is designed to comply with e-commerce standards, offering a smooth process if you need to return an item.

1 The 30-Day Return Eligibility Guarantee

Return Window: We offer a 30-day free return window. You have exactly 30 calendar days from the official date of delivery (as confirmed by the courier tracking logs) to request a return. To qualify for a full refund, your item must meet the following strict conditions:

  • The item must be completely unused, unwashed, unaltered, and in the exact same pristine condition that you received it.
  • The item must be enclosed within its original product packaging, including all inner protective plastic sleeves, factory tags, structural labels, documentation, accessories, and promotional inserts.
  • Items showing visible signs of wear, physical damage, cosmetic blemishes, or missing components due to customer handling will not be accepted for a return.

2 Excluded Items and Non-Returnable Goods

For hygiene, health protection, and regulatory safety reasons, the following categories of merchandise are strictly exempt from being returned or refunded: perishable goods, custom-made or personalized goods uniquely built to buyer specifications, personal care products, intimate apparel, and gift certificates.

3 Step-by-Step Return Authorization Process

To return an item, you must follow our official authorization procedure. Do not ship packages back to the original origin address marked on the box without contacting us first; packages sent without prior authorization will not be processed.

  1. Initiate the Request: Contact our support department by writing an explicit email to support@wonm.shop. State your order number, provide your registered name, list the specific items you wish to return, and include clear, high-resolution photographs illustrating the item condition.
  2. Receive Review & Return Label: Our support agents will evaluate your submission within 1 to 2 business days. Once approved, we will issue a formal Return Merchandise Authorization (RMA) alongside a pre-paid printable shipping label.
  3. Package and Mail: Securely package the merchandise back into its original box, attach the provided pre-paid shipping label to the exterior surface, and drop it off at the designated local postal location within Singapore.

Return Shipping Cost: Returning items to Wonm is completely Free of Charge ($0.00 USD). We provide the pre-paid shipping label, and no return handling or restocking fees will ever be deducted from your final refund amount.

4 Damaged, Defective, or Incorrect Merchandise (Defective Goods)

Please inspect your package immediately upon physical delivery. If you discover that an item is structurally defective, damaged during transit, or if you received the incorrect item altogether, contact us within 48 hours at support@wonm.shop. Provide detailed photographs or video evidence clearly showcasing the defect. We will immediately expedite a brand-new replacement item or issue a full direct refund, covering all associated logistics costs.

5 Processing of Refunds and Timeline

Once your return shipment is delivered to our inspection station, our technicians will review the items within 2 business days to confirm compliance with our eligibility standards. We will notify you via email regarding the approval or rejection of your return.

Refund Timeframe: If approved, your refund will be processed immediately. The funds will be credited back to your original payment method within a maximum of 10 Business Days. Please note that banking institutions and credit card companies may require additional processing time to post the credit to your account balance. If 10 business days have elapsed since receiving our approval confirmation and you have not yet received your funds, please contact your financial institution or email us for assistance.